Refund Policy

1. Our Commitment to Satisfaction

At FTD Cartel, we are committed to your complete satisfaction with our services. We stand behind the quality of our work and offer a transparent refund policy to protect your investment. If you're not satisfied with our services, we're here to make it right.

2. Refund Eligibility

You are eligible for a refund under the following conditions:

• • Request submitted within 30 days of service completion or purchase
• • The service was not delivered as specified in the project agreement
• • The service contains significant defects or quality issues
• • The service does not meet the agreed-upon specifications and requirements
• • Payment was made in error or for an incorrect service

3. Refund Process

To request a refund, follow these steps:

4. Refund Exceptions

Refunds may not be available in the following situations:

• • Request submitted more than 30 days after service completion
• • The service was completed according to the agreed specifications
• • Client-requested changes caused delays or additional costs
• • Non-compliance with project timelines or communication from the client's side
• • Unauthorized third-party modifications to the delivered work
• • Service was delivered but the client changed their mind

5. Partial Refunds

If a service is partially completed or partially satisfactory, we may offer a partial refund based on the amount of work completed and the client's satisfaction. The partial refund amount will be determined on a case-by-case basis after investigation.

6. Revision Period

Most of our services include a revision period (usually 14-30 days) to make adjustments and improvements at no additional cost. Please provide revision requests during this period to avoid being ineligible for refunds.

7. Dispute Resolution

If you believe a refund decision was made in error, you may submit an appeal with additional documentation within 5 business days of receiving our decision. Our management team will review the appeal and provide a final determination.

8. Cancellation Policy

For service cancellations:

• • Before Start: Full refund of deposit
• • 25% Complete: 75% of project cost refunded
• • 50% Complete: 50% of project cost refunded
• • 75% Complete: 25% of project cost refunded
• • Completed: No refund; project delivery required

9. Contact Us for Refund Requests

To request a refund or have questions about our refund policy: